Q: How can I work out which power adaptor I need?
A: You will need to know:- input voltage, required output voltage, output current, ac/dc and regulated/unregulated. This will allow you to select the relevant model range from the VA ratings of our power adaptors. Once you have this information, please contact us for a quotation for your specific requirements.
Q: Are your products suitable for worldwide use?
A: The majority of our products are available in 230V and 115V versions, and there are some that will automatically select the correct input voltage. We fit suitable plugs and housings for UK and European applications. Please contact us for other parts of the world.
Q: Are the products compliant with EU safety standards and directives?
A: Our products are manufactured in Astrosyn’s ISO 9001:2008 accredited facility and we apply a self-certification procedure, maintaining product technical files. We apply all relevant European Directives to our designs, and where appropriate, carry out EMC testing in independent laboratories. All of our electronics products are CE marked.
Q: Are the products compliant with the RoHS Directive?
A: Our materials and manufacturing processes were converted to RoHS-compliance several years ago. All of our current products are fully RoHS-compliant.
Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.
Q: What are your lead times?
A: For small quantities, most standard products are available within 1-2 weeks. Custom designs and large quantities obviously take longer, but we generally set up a call-off schedule to ensure that a steady supply can be guaranteed.
