Q: How can I work out which battery charger I need?
A: You will need to know the battery type, number of cells, voltage and Amp-hour capacity. This information will allow you to select the relevant charger model range for your battery. The maximum charging currents are shown for each product, which will allow you to estimate the charging time. Guidance on charging techniques can be found in our technical advice section. The final choice is really an economic one – faster chargers tend to be more expensive than slower ones!
Q: Are your products suitable for worldwide use?
A: The majority of our products are available in 230V and 115V versions, and there are some that will automatically select the correct input voltage. We fit suitable plugs and housings for UK and European applications. Please contact us for other parts of the world.
Q: Are the products compliant with EU safety standards and directives?
A: Our products are manufactured in Astrosyn’s ISO 9001:2008 accredited facility and we apply a self-certification procedure, maintaining product technical files. We apply all relevant European Directives to our designs, and where appropriate, carry out EMC testing in independent laboratories. All of our electronics products are CE marked.
Q: Are the products compliant with the RoHS Directive?
A: Our materials and manufacturing processes were converted to RoHS-compliance several years ago. All of our current products are fully RoHS-compliant.
Q: Do you accept credit card payment for goods?
A: Yes, payment can be made using Mastercard or Visa. We cannot process American Express or any other card type.
Q: What are your lead times?
A: For small quantities, most standard products are available ex-stock or within 1-3 days. Custom designs and large quantities obviously take longer, but we generally set up a call-off schedule to ensure that a steady supply can be guaranteed.
